Frequently Asked Questions
KITCHEN:
Fridges, freezers, chest freezers
Dishwashers, Rangehoods
Cooktops (ceramic, induction, radiant)
Ovens (wall ovens & free-standing)
LAUNDRY:
Washing machines (top-loaders & front-loaders)
Dryers (heat pump, condenser, radiant)
Most of our work is with Fisher & Paykel appliances, but we’re also experts in affordable appliance service and repair for these brands:
AEG*, Belling, Blanco, Bosch, Elba, Electrolux*, Eurotech, Haier, Indesit, LG*, Maytag*, Omega, Panasonic*, Robinhood, Simpson*, Trieste, Tuscany, Vintec*
*authorised service technician
Well, that depends on what’s wrong with your appliance! Just like repairs to cars or computers, you’ll pay for parts and labour.
We charge you a service call-out fee of $96 + GST, which includes the first 10 minutes of the technician’s time. Then we charge for the parts and labour needed to fix it, but we’ll give you a quote before we start work. Parts are charged according to what’s needed and the labour charge (after the first 10 minutes) is $17 + GST for each ten-minute period.
Yes. You’re paying a fixed travel charge for our technician to visit and for the first 10 minutes of his time to diagnose the problem. (Please note, depending on the problem, it may take more than 10 minutes to find what’s wrong.)
That’s why we ask you for details of your appliance before you request a call. . . it helps us make sure we have parts on board the van. It’s very rare for us to need a part which has to be ordered in.
However, if we DO need to order a part and return, we don’t charge another call-out fee (you pay only for the parts and for the labour to fit them.)
The short answer? As soon as we can!
We prioritise fridge and freezer repairs, of course, because we know you don’t want to lose your food. After that, we allocate jobs by area and then by the work each technician already has scheduled.
We’ll ask you for a suitable “window” of time and then fit your job into the work schedule. For example, if a technician is about to finish a job in Takapuna then it makes sense for him to do a job in Milford before moving to a job in Browns Bay.
So that’s why we ask for your phone number. Our office team will find a slot for your job and then call to confirm the time you can expect the technician.
Please be patient, though. We’re always busy, but we’ll get to you as soon as we can!
(Outline your service area, here.) We cover the North Shore and West Auckland.
Ready?
Let’s get started. Click the button and arrange a time to fix your appliance.